BIM Customer Success manager
Are you an experienced BIM expert looking for a new challenge and an opportunity to further advance your skills and career in a great international working environment?
For spørsmål om stillingen:
If you are a highly-motivated individual with a genuine interest in technology a passion to deliver cutting-edge products, we have the perfect job for you! We are now seeking highly skilled to work with our dream team environment to deliver the best software solutions to our innovative and industry-leading products.
dRofus are seeking a highly-skilled BIM person that is talented, enthusiastic, and client-focused to join our EMEA team.
We are working with many of the largest Architects, Contractors, and Owners within EMEA and need someone to join the team to help support our rapidly growing list of customers.
Applicants should have a background in Architecture, Engineering, Construction, Project Management or Building Operations, have experience in Project Delivery, working knowledge of our software is preferred, understanding of BIM processes, Revit and Archicad is beneficial AND the desire to shape the future of the global building industry is essential.
Knowledge of one of the Scandinavian languages (Norwegian, Swedish, Danish), French or German is an advantage.
We offer a competitive benefits package, opportunity to travel, you will receive training and be part of a growing and dynamic software company that is a fun place to work.
- Be a part of the activities of a Customer Success team - drive usage, adoption and retention of dRofus to retain the customers and identify expansion opportunities within the account
Build and refine processes for the Customer Success team to manage the customer portfolio e.g. direct customer interactions via phone, email and virtual meetings etc.
Ensure to drive customer health in the onboarding, adopting, and retention phases of the subscription life cycle
Have the skills and competencies to accurately assess a customer’s level of risk for retention and renewal using various digital assessment tools, reports and customer input
Maintain knowledge of the organization’s products and services, and collaborate with the rest of the dRofus regarding Sales, Support, Professional Services, Operations, and Marketing as well as our external reseller network as needed
Work closely with Marketing team to influence digital content and delivery to improve customer health